Terms and Conditions
Conditions of sale, delivery and payment
1. Provider and contractual partner
Your contractual partner for all orders on our website is
PHU "AUTO-EURO PARTS" Łukasz Konopka
2. Scope and subject matter of the contract
2.1. The following general terms and conditions apply to account registration and all purchases of goods by end customers via the online shop www.autoeuro-teile.de/gb/ .
2.2. These terms and conditions exclusively regulate the contractual relationship between you and us. Your terms and conditions will not become part of the contract even if we do not expressly contradict their inclusion.
2.3. These general terms and conditions are available at any time at www.autoeuro-teile.de/gb/content/3-terms-and-conditions-of-use .
3. Shipping and delivery
3.1.1. For orders with a value of less than € 700.00 shipping costs are € 60. From a goods value of 700.00 € the shipping costs do not apply.
3.1.2. Shipping is only possible to Germany, Austria, the Netherlands, Belgium, Luxembourg and the Czech Republic. Other countries -> by arrangemen.
3.2. Express delivery According to the arrangement
3.3. Delivery times 2-6 working days
4. Payment Methods
Cash on delivery
5. Conclusion of the sales contract
5.1. The conclusion of a contract for the purchase of a product takes place as follows:
5.1.1. In order to initiate the ordering process, you must first place the desired article in the shopping cart by clicking the respective button.
5.1.2. Before the order for the content of the shopping cart is finally sent, the entire content of the order is displayed again. You can then change your order again. Your orders will be saved by us after the conclusion of the contract, but can no longer be retrieved after you have completed the order process. Please check your order carefully before clicking the "Buy Now" button.
5.1.3. For payment methods that are not linked to immediate payment by you, you submit a binding offer to conclude a purchase contract by clicking the "Buy now" button in the shopping cart view. Placing the products in the online shop is not yet a binding offer to conclude a contract. We will confirm receipt of the order by email.
5.2. Changes to an order are possible before it has left our warehouse or has been handed over to a shipping company (i.e. before a shipment number is assigned and the shipping confirmation is sent by email). Your statutory warranty rights and the right of withdrawal are not affected.
5.3. We also reserve the right to withdraw from the contract if the goods are not in stock from a carefully selected and reliable supplier without our culpable intervention (reservation of self-delivery). In such a case, we undertake to inform you immediately about the unavailability of the goods and to reimburse any payments made immediately.
6. Exchange item
6.1. Exchange items are:
rear axle drive
6.2. If old parts are returned that have breaks in the housing, additional fees apply.
6.3. The return of the old part is a prerequisite for the guarantee.
* Please contact the seller for a damage analysis before purchasing.
6.4. In the event that the old part is not yet ready for collection when an ordered part is delivered, we reserve the right to charge a deposit of € 100 to € 500.
7. Receipt of the goods / transport damages
7.1. We use our own shipping company to send your order. If a delivery of goods arrives damaged, we would like to ask you for the following: If possible, notify the supplier of the damaged goods directly and document the degree and extent of the damage. This does not restrict or affect your warranty rights.
7.2. You can refuse to accept damaged goods. Please contact us by phone or email in the event of a damaged item being delivered.
8. Retention of title
8.1. To secure our purchase price claim against you, we reserve ownership of all delivery items until the purchase price has been paid in full.
8.2. You are obliged to handle the goods subject to retention of title with care.
8.2.1. The goods subject to retention of title may not be pledged to third parties or assigned as security before the secured claims have been paid in full. You must notify us immediately in writing if and to the extent that third parties access goods belonging to us.
9.1. The statutory provisions apply to your rights in the event of material defects and defects of title, unless otherwise specified below.
9.2. The goods sold may have an identification number other than the one specified by the manufacturer, without being technically different. A different identification number does not entitle you to exchange or return.
9.3. The goods are sealed by the seller. If the seal is damaged or removed by the buyer, the warranty claim and the right to exchange or return expire.
9.4. When buying a product, the buyer receives a guarantee.
9.5. The guarantee is tied to the person of the buyer.
9.6. The most important prerequisite for a guarantee claim is the correct and proper assembly of our goods. A necessary technical prerequisite for fulfilling the guarantee is also filling our gearboxes with the amount of oil specified by the seller.
9.7. In the case of a rear axle, you should check the amount of oil. If it is necessary, you should purchase a suitable oil and fill the rear axle with it.
9.8. The guarantee does not cover:
- Equipment of a transmission, e.g. circuits, sensors, flanges, etc.
- Side parts of an engine, e.g. controller, filters, rollers, belts, sealants, rubbers, cables, etc.
* The accessories attached are not a part of this contract and are not a part of the products. Any damages or defects in the aforementiones devices may not be the basis for the buyers withdrawal from the contract or fot the assertion of warrantz claims ant the non-compliance of the products with the contract.
- defects due to the negligence of the buyer
- defects due to improper use of the products, i.e. contrary to the manufacturers recommendations (e.g. in the case of sports/racing cars or overloaded cars, i.e. with a weight that exceeds the permissible one)
- willful damages to the product (e.g. opening, attempted repair, etc.)
10.1. A complaint will be processed within 14 working days. The guarantee is automatically extended, both for repairs and for the exchange of defective goods, by the time until the complaint has been processed. This means that the buyer does not get a new guarantee.
10.2. In the event of a complaint, our technician will be available to you. If necessary, the claimed gearbox or rear axle will be changed by our technician so that you do not incur any additional costs for installation and removal. By choosing our technician, you commit yourself to renting a lifting platform, for which our technician pays on site (max. 15 € per hour).
10.3. If it turns out that the problem is not with the goods we delivered, you undertake to pay an amount of € 200 to € 400 for the arrival of our technician and for the inspection of the goods. If this does not happen, your guarantee will be void.
10.4. Since we can make our technician available to you, we do not reimburse any dismantling and installation costs.
10.4.1. The technican provides services only in Germany an Poland.
10.5. A new clutch should be installed every time the gearbox is changed. This guarantees efficient operation of your vehicle. In addition, you should also convert all the equipment, i.e. gearshift, flange, sensors, etc. from the old gearbox. These are moving and used parts that do not belong directly to the gearbox and are not covered by the guarantee.
10.6. When assembling a motor you have to replace the glow plugs, toothed belt, rollers, oil and filter. In addition, a new camshaft with all the equipment must also be installed. This guarantees efficient operation of your vehicle.
*Although most of the engines we supply have these parts, they will need to be replaced.
*These parts are not covered by the warranty.
11. Final sales and guarantee conditions
11.1. The seller is not liable for the costs that arise in connection with parking, towing the vehicle or renting a replacement vehicle. The seller is also liable not even for the cost of assembling and disassembling goods.
11.2. The guarantee does not cover the reimbursement of lost profits by the buyer.
11.3. The seller will not reimburse the buyer for any costs related to the item purchased without the prior notification of the seller and his express agreement to the declared costs.
12. Right of return
12.1. The right of return applies to all goods that you have bought from www.autoeuro-teile.de/gb/ , unless otherwise regulated in these terms and conditions.
12.2. You have 14 days to return any part purchased without giving a reason. However, if you return the item, you undertake to pay the collection costs of € 120 to take over.
12.3. In the event of a return, contact the seller directly.
12.4. Please remove the oil. The goods must not show any traces of assembly. The seal must not be removed or damaged.
12.5. Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG
The European Commission provides a platform for online dispute resolution (OS), which you can find here: https://ec.europa.eu/consumers/odr/. We are not obliged to participate in a dispute settlement procedure before a consumer arbitration board basically not ready.
13. Right of exchange
13.1. The buyer has the right to exchange in the following cases: - the assembly elements of the purchased part are different from the original parts - the part has mechanical damage that can be traced back to a mistake by the seller - in the event of a wrong delivery, i.e. the goods received do not match the goods ordered
13.2. In the event of an exchange, you undertake to cover the transport costs of € 60.
13.3. If the goods are replaced, the buyer is obliged to return the previously delivered part immediately upon delivery of the next part. Otherwise the buyer has to pay a deposit of € 100-300. This deposit will then be refunded when the part is picked up by the seller.
14. Copyright Notice
14.1. The photos posted on our website are protected by copyright. The unauthorized copying and publication of this will be prosecuted under civil and criminal law.
15. Final provisions
15.1. The legal ineffectiveness of individual provisions does not affect the remaining clauses.
15.2. The contract language is German.